Valid from 01.01.2024

THE GENERAL BUSINESS TERMS AND CONDITIONS

THE GENERAL BUSINESS TERMS AND CONDITIONS
The general business terms and conditions (hereinafter referred to as „GBTC“) regulate the legal relationships between the owner of the ticket and/or the user of the website www.ticketportal.sk on the one side and the Organizer, represented by the company
Ticketportal SK, Ltd., with the domicile of Kalinčiakova St. 33, 831 04 Bratislava, ID: 35 850 698, IČ DPH SK2020289172, incorporated in the business register of the District court Bratislava I, div. Sro, inl. No. 28073/B on the other side.

1. THE DEFINITION CONCEPT, THE PRELIMINARY CLAUSES
1.1. TICKETPORTAL SK, Ltd.
Ticketportal SK, Ltd. mediates sales of the tickets for the event for the Organizers.
The Organizers, through the Ticketportal SK, Ltd., are using the website www.ticketportal.sk and the information, sales and booking system Ticketportal (hereinafter referred to as “the Ticketportal System”).
Through the System Ticketportal, available on the website www.ticketportal.sk, as well as through the Points of Sale, it is enabled to each person interested in the Events to obtain the information, mostly about different events, and consecutively to realize the mediation of the ticket sale, respectively to realize the booking tickets for the Events, selected by interested person.
1.2. THE EVENT
The Event is a public event, performance, concert or a social event, especially of the culture or sports character (e. g. theatre performance, dramatic performance, music performance, audiovisual performance, movie performance, sport event), on which the sale of the tickets is being mediated by the Ticketportal System, and which is operated or organized by the Organizer.
Events represent services related to free time activities, which are the Organizers obliged to provide within the agreed timeline, respectively period.
The current list of the Events is available at the Points of Sale of the Ticketportal SK, Ltd. and on the website ww.ticketportal.sk. You can find current informations about the program on the website www.ticketportal.sk or at the place of purchase of the Ticket.
Information about the Events which are taking place outside the territory of the Slovak Republic and are not published in the Event list on the website www.ticketportal.sk, may be provided to the persons interested in the Event upon their request at the Point of Sale of Ticketportal SK, Ltd.
1.3. THE ORGANIZER
The Organizer is a person promoting, operating or organizing the Event, respectively mediating its accomplishment (hereinafter referred to as “the Organizer”), which is in a contractual relationship with Ticketportal SK, Ltd., enabling the Ticketportal SK the mediation of the ticket sale for the Events and the execution of related activities within the scope of the granted authorization.
1.4. THE POINTS OF SALE
The Points of Sale of the Ticketportal SK, Ltd. are all authorized stores of the Ticketportal SK. Ltd. The current list of the Points of Sale is published on the website www.Ticketportal.sk in the Points of sale section, where the opening hours, address, e-mail or other contact to the Point of sale are stated.
1.5. THE TICKET
The Ticket is a policy paper and a validation, which is enabling its owner for the charge (generally unrepeated) the entry to the Event, for which it was purchased. The Ticket is not possible to offer for another sale, to give back to the sale, to swap or to print its duplicate in unwarranted way. The alteration, the falsification or the reproduction of the tickets is in a conflict with this GBTC and with relevant legislation as well and it may inflict civil or criminal law consequences. The Ticket is valid only with the counterfoil, without the modifications and the damages, for the unrepeated entry, for which it was purchased (with exception of the Ticket for the Event, which is lasting one and more days /so-called season-ticket/, which enables the repeated entry to the Event during its duration) and it is not possible to use it for the entry to the other Event. After the leaving the venue of Event is the Ticket invalid, with the exception of the Ticket for Event lasting one and more days. The current prices are published at the Points of Sale of the Ticketportal SK, Ltd. and on the website www.ticketportal.sk. The Ticket serves for the owner of the ticket as a receipt of its purchase. In case the interested person requires another document than the Ticket, it is necessary to ask for such a document before this purchase by e-mail on objednavky@ticketportal.sk.
1.6. THE VOUCHER
The Voucher is the coupon for the payment in the value specified on the voucher.
The value of the voucher can only be drawn in non-monetary form.
In case of a higher price of the Ticket than the value of the voucher used to purchase it, the person interested in buying a Ticket will pay the difference between the Ticket price and the value of the voucher (i) in cash or by card at the Point of Sale, if the interested person buys a Ticket at the Point of Sale, or (ii) by cashless transfer or by online card payment or the other way available on the website www.ticketportal.sk (payment gateway), in case that the interested person buys a Ticket online on the website www.ticketportal.sk.
In case of a lower price of the Ticket than the value of the voucher used to purchase it, the Voucher Holder (interested in buying a Ticket) may use undrawn value of the voucher to purchase another Ticket (i) within twenty (20) minutes since the last purchase when he used such a voucher, in the case of a purchase of a Ticket at the Point of Sale, or (ii) until the expiry of the voucher, in the case of an online purchase at www.ticketportal.sk.
The voucher is non-refundable. It is possible to use the voucher only once, unless stated otherwise in this GBTC. The voucher cannot be exchanged for money. In the event of a refund of the Ticket in the cases specified in this GBTC or legal regulations, which was paid by voucher, such price of the Ticket or its part paid by the voucher will be returned in form of other voucher, whose value will match the value of the voucher used for payment of the refunded Ticket or its part.
The voucher is possible to use only for purchasing the Events, which are taking place in the Slovak Republic.
1.7. THE TICKET OWNER
The Ticket Owner is a person who has purchased the Ticket at the Point of Sale or directly in the Ticketportal System through the website www.ticketportal.sk. The Owner of the ticket is not allowed to offer the Ticket for further sale. We recommend that the Owner of the Ticket had to be registered on www.ticketportal.sk. The Owner of the ticket by purchasing of ticket or by his attendance at the event grants without any entitlements, in accordance with applicable laws on the protection of personal data, as amended, his permission to the Organizers and the third persons as a processors of personal data for the making and publicizing of any kind of records (photos, video and audio record), which is made in appropriate way on the Event or in the relation with it for the art purposes and for the print, movie, radio and television news service. Ticketportal SK, Ltd. bears no liability for any breach of statutory and other obligations of the processor of personal data as long as it is not Ticketportal SK, Ltd. or a subject empowered by it.
1.8 TERMS AND CONDITIONS OF THE ORGANIZER
Business, sale, purchase, delivery or other terms and conditions of the Organizer, terms and conditions of the respective Event, Organizer's instructions, instructions of the organizing service or operating rules of the Event.
2. THE SORTS OF THE TICKETS
2.1. The standard paper ticket with the safety elements
The standard ticket, which is issued at the Point of Sale after the paying the Ticket full-price, must contain:
1. the Event´s name, the date of the Event, the time of the Event´s beginning, the Event´s venue, the Ticket price and the identification of the Event´s purchased place, the sales number
2. on the left side the date and the time of the Ticket´s sale, the identification of the Outlet, where was the Ticket purchased, the unique identification code of the purchased place, the hologram and the number series of the Ticket sheet
3. on the right side the entire unique bar code and the summary of data, which are on the Ticket
4. the identification and the tax data of the Event´s Organizer
2.2. HOMEticket
A method of Tickets´ distribution, namely by the own Ticket´s print on the bond paper sheet A4 explicitly by the laser printer (any other form of print will be not accepted!) on the basis of the internet booking and the payment of the Ticket full-price (more on www.hometicket.sk ).
The own-printed Ticket must contain:
1. the Event´s name, the date of the Event, the time of the Event´s beginning, the Event´s venue, the Ticket price and the identification of the Event´s purchased place
2. the sales number
3. on the right side the entire unique bar code
4. the identification and the tax data of the Event´s Organizer
2.3. MOBILticket
A Ticket distribution method using the supported electronic wallet apps, where the Ticket that has been fully paid for may be downloaded based on its online reservation and payment confirmation. More on https://www.ticketportal.sk/Article/17823 Mobilticket contains: 1. the Event´s name, the date of the Event, the time of the Event´s beginning/in the case of a season ticket this information will not be mentioned/, the Event´s venue, the Ticket price and the identification of the Event´s purchased place
2. the barcode of the place
3. Ticket is automatically sent to the customer by e-mail also in the form of a Hometicket, which contains the tax data of the Event´s Organizer
3. THE SORTS OF THE VOUCHERS
3.1. The Ticketportal voucher
The Voucher issued by the Ticketportal SK, Ltd. in the nominal amount of 5, 10, 15, 20 or 30 euros. The Ticketportal voucher can be used only personally at the selected Points of Sale of the Ticketportal SK, Ltd. network, that are marked with the logo “Poukážka” (Voucher) in the section „Points of Sale “. The Ticketportal voucher is printed on a policy paper with the hologram of the company or as a HOME Ticket. The Ticketportal voucher can be purchased personally at the selected Points of Sale or through the website www.ticketportal.sk. In the event of a right to a refund, Ticketportal SK does not return the amount (purchase price of the Tickets) in cash to the Ticket Owner who purchased the Tickets via benefit voucher of the Benefit plus company. In the event of a right to a refund of tickets for Tickets purchased by the Ticket Owner via the Benefit voucher, the Ticket Owner will be refunded by the form of points used to purchase these Tickets, which will be credited to his benefit account in the Benefit Plus company. The Ticket Owner is obliged to solve any other claims related to benefit vouchers, points and the benefit account directly with Benefit Plus company.
The valid Ticketportal voucher must contain:
1. the title “Poukážka Ticketportal” (the Ticketportal voucher), the nominal amount, the validity of the Voucher, the instructions of the applications
2. on the left side the date and the time of the Voucher´s sale, the identification of Voucher´s seller, the hologram, the number series of the sheet, the sales number
3. on the right side the entire unique bar code and the summary of data, which are found on the Voucher
3.2. Benefit programs
A. Benefit Plus Payment Gateway:

In case that the person interested in purchasing the Ticket is the holder of an online card issued within an employee benefit program of the company Benefit Management s.r.o., they may use the benefit points credited to this card to purchase the Ticket. Payment for the Ticket is made via Benefit Plus online card. It is only possible to purchase the Ticket via Benefit Plus card if a credit balance on the Benefit plus card is equal or higher than the price of the purchased Ticket. In the case of payment via the Benefit Plus card it is not possible to use a combination of payment via the Benefit Plus card and cash, if the price of the purchased Ticket is higher than the credit balance on the Benefit Plus card, i.e., it is not possible to make an additional payment in cash. If the interested person wants to buy the Ticket whose price is higher than the credit balance on his Benefit Plus card, they must use only money to pay the full price of the Ticket, or they can use the Ticketportal vouchers, where it is possible to combine payment by voucher and (additional) payment with money.
Ticketportal SK, s.r.o. will charge a special handling fee in addition to the payment via the Benefit Plus payment gateway and/or the Benefit Plus card according to point 5.11 of the GTC.


Common statutes for all benefit programs:

In the event that any benefit program or the attendance of a benefit program participant will be canceled, the benefit program participant is not entitled to reimbursement of the balance in his benefit account (benefit card) in cash. The company Ticketportal SK, s.r.o. will provide such a benefit program participant with a Ticketportal voucher in the amount of the balance from his canceled benefit account (benefit card), which the benefit program participant can then use to purchase Tickets on the webside www.ticketportal.sk in accordance with this GBTC.

Is a voucher available in different nominal values from 0,01 EUR issued by company Benefit Managment s.r.o., Lublanská 40, 120 00 Prague 2, Czech republic. Voucher can be applied at selected points of sale of the Ticketportal SK s.r.o. company or online at the website www.ticketportal.sk. Selected points of sale are listed on the website ticketportal.sk.

The valid benefit voucher has to include:

1.issuer of the voucher, provider of the benefit, reciever of the benefit (employee)

2.date of issue of the voucher, number of the voucher, logo of the Benefit plus company

3.value of the voucher, reservation number and name of the event (not needed for the Ticketportal gift vouchers). Charge of postage in the case that the client wants the tickets or Ticketportal gift vouchers to be sent by post, area for the signature of the issuer’s representative, area for the signature of the employee, area for the information about the date and location of the pick up.


4. THE CONTRACTUAL RELATIONSHIP
4.1. Ticketportal SK, Ltd., pursuant to the contract concluded with the Organizer, ensures as a mediator the Ticket sale for the Event on behalf of the Organizer, and, at the same time, on behalf of the Organizer, it takes in from the interested persons the financial funds, which are corresponding to the Ticket´s purchase price. Through the payment of the Ticket price, i.e. through the Ticket´s purchasing at the Point of Sale or on the website www.ticketportal.sk, the Ticket Owner directly enters into the legal relationship with the respective Organizer of the selected Event. The information about the Events is published at the Points of Sale and on the website www.ticketportal.sk. The information about the Organizers is published at the Points of Sale and on the website www.ticketportal.sk. The business name of the Organizer is provided to the persons interested for the Event/Ticket Owner at the Points of Sale, anytime upon their request, even before purchase of the Ticket. The contract between the Organizer and the Ticket Owner is concluded for a certain time, until the end of event, respectively, until the settlement of the claims resulting from this contract.
4.2. The Organizer is responsible for any Event Change. Ticketportal SK, Ltd., is not empowered by the Organisers to provide control on specific Events, does not guarantee and does not take any responsibility for the Events, any changes during the sale of the Tickets for the Events, or possible changes in the organization of the Event. The legal relationship between the Organizer of the Event and the Ticket Owner is governed, except for this GBTC, also by Terms and Conditions of the Organizer.
4.3. Ticketportal SK, Ltd. ´s information published on www.ticketportal.sk and at the Points of Sale are based on information´s sources provided by the Organizers of the Events. If the Ticketportal SK, Ltd. has the information from the Organizers about cancelling or changes of the Event, it will notify the Ticket Owner via the website www.ticketportal.sk
4. 4. Ticketportal SK, Ltd., is a provider of the website www.ticketportal.sk, and it enables to the Ticket Owners or to the persons interested in the Event, an access to this website, and by that, also to the Ticketportal System, including the registration on this website.
5. RIGHTS AND OBLIGATIONS OF THE TICKET OWNER
A. General obligations of the Ticket owner
5.1. The Ticket Owner has a right to use the Ticket for the single entry to the Event, to which was it purchased (with exception of so-called season-ticket, i.e., the Ticket for the Event, which is lasting one and more days – e. g. music festivals etc.). After the leaving the Event´s venue loses the Ticket (except the so-called season-card) its validity.
5.2. The Ticket Owner has a right to use the services, that are offered at the Event. The Ticket Owner is obligated to show the valid ID card upon the request of the Organizer, respectively to the persons empowered by the Organizer. The Ticket Owner becomes through the ticket purchase a contract partner with the Organizer of given Event.
5.3. The Owner of the ticket is obligated to check the Ticket and the data on it immediately after the ticket price payment and the obtaining of the Ticket (in the case of the standard ticket), eventually after the obtaining an electronic Ticket or after the printing the Ticket by own print (in the case HOMEticket) and to make a claim in case of the contingent defects without any delay pursuant to article 13 of these GBTC.
5.4. The Ticket Owner is obligated to preserve the Ticket (the standard ticket) carefully as a tax document. As a negligence in use is considered the circumstance, when the third person can get possession of the Ticket without any considerable effort and in a prohibited way.
5.5. The Ticket Owner has a right to use the Ticket only for the purposes, for which is it assigned. Any other usage of the Ticket is prohibited.
5.6. Ticketportal SK, Ltd. recommends to the Ticket Owners to inquire about the possible changes related to the Event, for which was the Ticket purchased, including the possible cancellation of the Event, namely at the Points of Sale or on the website www.ticketportal.sk (the section „Event changes“).
5.7. While submitting the Ticket at the entry to the Event, the Owner of the Ticket expresses his agreement with the instructions of the Organizer in the Event´s venue and with the conditions, which are bounded with them and undertakes to follow them. The instructions of the Organizer, organizer services or the operating rules of the Event are available either on the website www.ticketportal.sk by the specific event, or are published before the entrance to the event. In case of its breach, the organizer is entitled to proceed in accordance with its instructions, respectively the rules of the Event, even e. g. in the form of banning a further participation of Ticket Owner at the Event without any form of refund of the ticket price and/or other harm to the ticket Owner.
5.8. In specific cases, such as e. g. at the public sport events, risky events, based on the decision of the Organizer or the sports federation, the Tickets for the Event will be issued on a given name and surname of the person attending the Event. The person interested for the event/ The Ticket Owner is responsible that the provided data is accurate. Personal data of another person is the interested person entitled to provide only with the prior written consent of the data subject.
5.9. If the Ticket Owner has purchased the Ticket without registration (article 7 of this GBTC), the Ticket Owner is obliged to check the e-mail address to which the Ticket is to be sent when purchasing the HOMEticket or MOBILticket and before confirming the purchase. The system will ask the Ticket Owner to check the correctness of their e-mail address to which the Ticket is to be sent and the Ticket Owner is obliged to confirm its correctness, while being fully responsible for the correctness or incorrectness of this e-mail address, and at the same time assumes in full the risk that in the event of an incorrect address they will not receive the Ticket, in which case they will also not be entitled to any compensation against the company Ticketportal SK, s.r.o. and the Organizer including a refund of the Ticket price or the sending of a replacement Ticket. The company Ticketportal SK, s.r.o. is entitled but not obliged to provide the Ticket owner with a replacement Ticket and send it to the correct e-mail address, while it is entitled to charge for such correction and sending of the replacement Ticket as a special service according to this GBTC.
B. Special fee obligations of the Ticket owner and fees:
5.10. Archiving - handling fee: The Company Ticketportal SK, s.r.o. provides Ticket Owners with a Ticket archiving service, which ensures that the Ticket the Owner has purchased and paid for is permanently stored in the System, and will be accessible to the Ticket Owner who will prove their identity and ownership of the Ticket to the company Ticketportal SK, s.r.o., in the case that the Ticket Owner´s e.g. account on the website www.ticketportal.sk is stolen, or this account becomes unavailable for the Ticket Owner for other reasons (forgetting the password, unavailability of the e-mail registration address preventing access to the account and generating new password, etc.), or if the Ticket holder loses or does not have access to his tickets for any other reason (loss or deletion of email with tickets, etc.)
The company Ticketportal SK, s.r.o. is entitled to charge to the Ticket Owner and the Ticket Owner is obliged to pay Ticketportal SK, s.r.o. a special fee for the Ticket archiving service in the System for each archived Ticket. The archiving and handling fee will be charged together with the Ticket price when purchasing the Ticket, while the Ticket owner will receive a separate proof of payment of the fee. The amount of the fee will be indicated separately when purchasing the Ticket and may vary depending on the Event, method and/or place of purchase of the Ticket.
5.11. Handling fee for payment via Benefit Plus payment gateway and Benefit Plus card: Ticketportal SK, s.r.o. is entitled to charge a special handling fee for payment via Benefit Plus payment gateway and/or Benefit Plus card in the amount of 5% of the purchase price of the Ticket. The handling fee under this clause will be charged together with the Ticket price when the Ticket is purchased.
5.12. Other fees for other additional services: The company Ticketportal SK, s.r.o. is entitled to charge the Ticket Owner and the Ticket Owner is obliged to pay Ticketportal SK, s.r.o. fees for the use of the following services:
▪ Duplicate of electronic Ticket issuance fee
▪ Fee for barcode change on Ticket
▪ Duplicate of printed Ticket issuance fee
▪ Ticket delivery fee via courier PACKETA – SK for shipments weighing up to 0.5 kg (delivery fee and packaging)
▪ Fee for changing the date, time, place or seat within the same event and the same Organizer of the event
▪ E-mail address correction fee
▪ Fee for changing the name on the Ticket
▪ Order processing fee / Fee for issuing a payment order
The amount of the applicable fee referred to in this point will be specifically stated when purchasing the Ticket or the relevant service, or notified in advance upon request prior to the purchase of the Ticket or the relevant service, and may vary depending on the Event, the method and/or place of purchase of the Ticket or the relevant service.

5.13. Value added tax will be charged on all charges and the final amount will be stated inclusive of value added tax in accordance with the legislation.
6. THE RANGE OF SERVICES, THE CHANGE OF THE RANGE OF THE SERVICES FOR THE EVENT
6.1. The services offered at the Events are not the services of the Ticketportal SK, Ltd. The GENERAL INSTRUCTIONS OF THE ORGANIZER of the given Event are valid for the specific Event. For the Organizer, the Ticketportal SK, Ltd. provides only the mediation of the sale of the Tickets for the Event and other related activities, in the scope of the authorization. Therefore Ticketportal SK, Ltd. does not bear any responsibility for the content, nature, quality, or other parameters of the Event, nor for any infringement of the rights of the Ticket Owner in connection with the Event, e. g. its cancellation. Such a claim is a claim against the Organizer, and Ticketportal SK, Ltd. is not authorised by the Organizer to any legal acts related to this, unless these GBTC does not stipulate otherwise.
6.2. To the restriction of the service offer for the Events and of the use of the services can come due to the unfavourable weather conditions, in the consequence of circumstances related with the season, with the health state of the performer etc. The Organizer reserves the right to change the Event. In case serious reasons appear, which are related to the restriction of the offered Event, the Organizer is obligated to inform the Ticket Owners and the persons, interested in the
Event through the website www.ticketportal.sk, in the section „Changes“, about the change, the cancellation, the alternate date of the Event, eventually about the place and the time of the admission refund. The Ticket Owner has no right to any compensation or ticket price reduction, if he participated at the Event, or if he used the offered alternate date of the Event and also, has he no right to compensation of any other expenses (transport to the Event´s venue, accommodation, board-money, the ticket delivering etc.).
6.3. In case of the CHANGE of the Event – the reduction of the range of the provided services, the financial funds, representing a given part of the Ticket price, are refunded by the Organizer within reasonable limits, if not specified otherwise by the Organizer. The place, the time and the way of the refund of the specific part of the Ticket price specifies the Organizer and he also notifies the Ticket Owners about it by the website www.ticketportal.sk, in the section „Changes and Cancellations“. If the CHANGE concerns only the change of the place and/or date of the Event, without limiting or reducing the scope of provided services, the Ticket Owner will not have the right to a refund of the Ticket price or its part.
6.4. In case of the CANCELLATION of the Event, the financial funds representing the price of the Ticket are refunded by the Organiser to the Ticket Owners, without undue delay, after the publication of the notification on the cancellation of the Event by the Organizer. The Owners of the tickets are entitled to file a claim for the refund of the admission within the period set by law. The place, the time and the way of the admission refund specifies the Organizer and he also notifies the Ticket Owners on it at the website www.ticketportal.sk, in the section „Changes and Cancellations“. Ticketportal SK, Ltd. and/or the Organizer are not obliged to refund the price of the Ticket to the Ticket Owners, whether directly or via Ticketportal SK, Ltd., or pay or give them any compensation if the Event is cancelled (i) for reasons caused by inevitable event whose origin is not in the establishment of the Organizer and/or Ticketportal SK, Ltd. (§420a (3) of the Civil Code), in particular but not only caused by performers (e.g. deterioration of their health etc.), vis major, natural disasters, adverse weather conditions or weather, strikes, demonstrations, wars, uprisings, riots, terrorist attacks or suspicions of them, or by prohibitions of the public cultural events or the Event by any public authority, court or by law, or (ii) for reasons on the side of the Ticket Owner (§420a (3) of the Civil Code), or (iii) for any other similar reasons stipulated in the Terms and Conditions of the Organizer, and all this even if there is not any alternate Event in place of the cancelled Event.
6.5. There is no right to change the date, time, place or seat and the related exchange of the Ticket. The change of date, time, place or seat and the related exchange of the Ticket is possible (i) only if the Organizer agrees with this change and allows it in advance. At the same time (ii) the request for such change must be received at least three (5) working days before the Event. Ticketportal SK, s.r.o. will inform the Ticket Holder that such change is not possible after receiving the request for this change.
7. REGISTRATION
7.1. For a direct purchase of the Tickets via the website www.ticketportal.sk, it is not necessary to be registered on the website www.ticketportal.sk, however, it is recommended, to make better use of Ticketportal System services (e.g. to be informed about changes / cancellation of the event, possibility to follow history of orders, re-printing of Tickets, the possibility to request a refund of the Admission free if the conditions under these GTC and the contract are met, no need to re-fill data, etc.).
7.2. In case, pursuant to these GBTC, the Ticketportal SK, Ltd. uses the option to block particular registered user´s access to the Ticketportal System on the website www.ticketportal.sk, it is an exercise of the Ticketportal SK, Ltd. right, which is not linked to the formation of any claims of the user, whose access has been blocked, especially, but not exclusively, any claims associated with the loss of access, the loss of data and information contained in the registered profile of the user, etc. The personal data protection is not affected by this.
8. TICKETS BOOKING
8.1. Booking
The person interested in the Event may book the Ticket for the given Event through the website www.ticketportal.sk.
If not specified otherwise by the Organiser, the Ticket booking is valid for 3 days from its realization. The repeated re-booking of the places is considered to be intentional blockage of the places and with that indirect damaging of the Organiser and the Ticketportal SK, Ltd. Such bookings may be, after prior notifying, cancelled and the user, who created such bookings, may have the access to the Ticketportal System on www.ticketportal.sk blocked.
We recommend to use Mozilla Firefox, Microsoft Edge and Google Chrome and to have installed plug-in Flash from the company Macromedia. If you have not installed it, you will be asked before the displaying the Event´s auditorium by dialog window to the permission of download and the installation of plug-in Flash into Internet browser.
8.2. Booking Cancellation
In the case experiencing problems with the booking cancellation, the registered user may write to help@ticketportal.sk. In such case, will be the tickets booking for the registered user cancelled without any fees.
The ticket booking may be realised only by person (manually), through person´s own registration. The usage of any automatized systems, eventually functions for the realization of the ticket booking, eventually the markings of the places is prohibited. Such automatic reservations will be cancelled without warning and the registered users, through whose were these automatic reservations created, will get their access to www.ticketportal.sk blocked.
8.3. In case of the Event´s cancellation, the Ticket Owner is notified by the website www.ticketportal.sk, in the section „Changes and Cancellation“, on the procedure of the admission refund by the Organizer, as well as on the list of the venues and the contacts, through which the admission refund will be realized by the Organizer. The registered users, eventually the Ticket Owners, who, upon Ticket purchase on the website www.ticketportal.sk, provided their email address, will be notified on the cancellation of the Event also via email message. Ticket Owners are fully responsible for the correctness of the e-mail address they entered when registering and purchasing the Ticket, and the company Ticketportal SK, s.r.o. nor Organizer is responsible for non-delivery of the message on the cancellation of the Event in cases where the internet connection or electricity fails, if the Ticket Owner´s e-mail is incorrect, inactive, deactivated or unavailable for any reason, or if the Ticket Owner´s e-mail box is overfilled, or if the message is evaluated by the Ticket Owner´s mail server or mail client as spam, filtered or blocked or undelivered, or if the message is not delivered to the Ticket Owner for any other reasons on the part of the Ticket Owner or third parties (especially but not restricted to e-mail service providers and internet connection providers).
9. THE TICKET PAYMENT
The person interested in the Event may pay the Ticket through the website www.ticketportal.sk, eventually at the Point of Sale.
9.1. The price of the booked, respectively, selected Tickets is possible to pay as follows:
9.1.1. With the credit card by the internet network through CardPay system (the payment through the virtual POS Terminal of Tatra bank). You can pay with the credit cards VISA and EUROCARD/MASTERCARD. You can use the above-mentioned cards issued by any bank institution.
9.1.2. With the internet banking through the bank, by which you have your bank account and the logo of this bank is placed on the website, where you are completing the Ticket booking.
9.1.3. In cash at the selected Points of Sale. For this way of the payment and the following possibility of the Ticket collection, it is necessary to preserve the reservation number, as well as, to enter all the requested data in the registration form, because the clerk at the Point of Sale, who will issue the given Tickets, will require the advice of the relevant data from the person interested in the Event.
9.1.4. For the booking/prescription/ the payment/invoice, while for this case, if the booking/prescription/ invoice is paid by the payment order from the account, it is possible to book the tickets at latest within the 20 days period prior to the realization of the Event, if not specified otherwise in the description of the Event or in the instructions of the Organizer. Any further information may be found on: objednavky@ticketportal.sk.
9.2. In cases of payment pursuant to point 9.1.1. and 9.1.2., the financial funds in amount of the price of the booked Tickets will be charged from the given account immediately after the confirmation of the payment.
9.3 Immediately after the payment of the ticket(s) purchased via the website www.ticketportal.sk by any online payment method via the payment gateway, the Ticket Owner will receive information about the order to the e-mail address provided during the payment. Ticketportal SK, s.r.o. will use entered e-mail address to deliver all other information regarding the purchased ticket following the Organizer's instructions, unless the Ticket Owner changes the e-mail address in his account.
9.4 The company Ticketportal SK, s.r.o. recommends those interested in purchasing the Ticket and Ticket Owners to get informed on the website www.ticketportal.sk about prices, fees and possible discounts before purchasing the ticket(s). Events´ discounts information is listed on the website in the description of the Event. The discount can be applied in the purchasing process according to the instructions in the description of the Event and if deemed applicable, it is possible to buy Tickets with that discount (eg. discount for the disabled, discount for a child, discount based on a unique discount code, etc.).
10. THE DELIVERY TERMS
10.1. By booking personally at any of the Points of Sale, on the basis of the booking number.
10.2. When paying by credit card / internet banking, please indicate which form of Ticket receipt you are interested in (personally at the Point of Sale, / post - mail, / courier, / shipping company / HOMEticket, MOBILticket), while other details can be found on the website https://www.ticketportal.sk/Article/13845
10.2.1. Personally, at any of the Points of Sale, namely on the basis of the variable symbol and the confirmation code, without any charge (the standard ticket) at the own Point of Sale of the Ticketportal SK, Ltd. or with the optional administration fee at the authorized Point of Sale, unless otherwise stated in this GBTC. The current list of the Points of Sale including the information about charges is published on www.ticketportal.sk. This method of delivery cannot be used in the case of Tickets for Events taking place at the O2 Arena in Prague, Czech Republic.
10.2.2. by courier / transport company, while the delivery fee (postage, shipping and packing) will be charged in full to the Ticket Owner (classic ticket). Current delivery fee and information which transport company will deliver the ticket(s) is listed in payment process. Delivery times are listed on the transport company's website. It is usually from 2 to 5 days.
10.2.3. by the printing on a bond paper A4 sheet with a laser printer (Ticket printed with another type of printer will not be accepted) free of any charge (HOMEticket).
10.2.4 by downloading the ticket to the mobile applications electronic wallet, where the ticket is downloaded in full in this application (MOBILticket) on the basis of an online reservation and payment of the ticket price.
10.3. The Organizer is obliged to:
10.3.1. in the case of the standard ticket to enable to the Ticket Owner, in accordance to the conditions specified in this GBTC, to collect the booked tickets at the Point of Sale, on this is the Ticket Owner notified by the e-mail, while the current list of the Points of Sale is published on www.ticketportal.sk.
10.3.2. to notify the Ticket Owners without any delay via the website www.ticketportal.sk about all changes occurred by the specific Events.
10.4. The Owner of the Ticket is obliged to:
10.4.1. to collect the booked Tickets in the specified time before the realization of the Event (the standard paper printed tickets)
10.4.2. to pay the purchase price of the booked Tickets in its full amount
10.4.3. to collect the Tickets paid online, at least 24 hours before the start of the event, otherwise, neither the Organizer nor the Ticketportal SK, Ltd. are responsible for any damage on the part of a Ticket Owner associated with the inability to collect the tickets.
10.4.4. to specify all the data requested by the Ticketportal SK, Ltd. and by the Organizer complete and true.
10.5. The Ticket Owner takes into mind that:
10.5.1. for the delayed delivery of the ordered Tickets, caused by the post, eventually the express mail-order or any other subject who arranges the transport of the Tickets (hereinafter referred to as the “transporter”), if the Ticketportal SK, Ltd. provided the transportation on time, the transporter is responsible.
10.5.2. for the delayed delivery of the ordered Tickets caused by the Owner of the ticket, who does not respect the post, courier, shipping company delivery terms, or did not pick up his tickets on time respectively, the Ticket Owner is responsible.
10.5.3. for the delayed collection of the Tickets by the Owner of the ticket at the Point of Sale and thereby the delayed arrival to the Event, the Ticket Owner is responsible.
10.5.4. for the non-delivery of the Ticket, caused by incomplete, outdated or in any other way incorrect data entry of the post address by the Owner of the Ticket, the Ticket Owner is responsible.
10.5.5. for the not using of the Ticket for the Event, the Ticket Owner is responsible.
10.5.6. for the checking of the Tickets upon its collection at the Point of Sale by the Owner of the ticket, the Ticket Owner is responsible.
10.5.7. for the damage or the loss of the delivery caused by the post, eventually the express mail-order or any other subject who arranges the transport of the Tickets, the transporter is responsible.
10.5.8. for the change or the cancellation of the Event, while in this case it will be published on the website www.ticketportal.sk, in the section „Changes and Cancellation“ the way of the paid admission refund by the Organizer, is responsible the Organizer; while the Ticketportal SK, Ltd. is not a subject obliged to refund admission to the Ticket Owners, if such action is carried out by the Ticketportal SK, Ltd., it is done only on the base and in the scope of the granted authorization, and therefore, Ticketportal SK, Ltd. does not carry any obligation from this title in respect to the Ticket Owners. Ticketportal SK, Ltd. shall not refund the price of the Ticket to the Ticket Owners or shall not pay any reimbursement in cases stipulated in the clause 6.4 of the GBTC or in cases stipulated in the Terms and Conditions of the Organizer.
10.6 In case that the situation stipulated in points 10.5.1, respectively in 10.5.7 occurs, the Ticket Owner is obliged to immediately contact Ticketportal SK, Ltd and provide the necessary co-operation to apply the Claim to the contractual partners (chosen delivery service).
10.7 We recommend that Ticket Owners pick up/print the purchased Tickets in time, well in advance of the Event, so that they can enter the Event.
11. WITHDRAWAL FROM THE CONTRACT
11.1. In case of the purchase of the Ticket, including specific kinds of electronic tickets and/or HOMEticket, it is not possible to withdraw the contract with the Organizer and claim the admission refund, and that, regardless the fact, whether the ticket was boughed directly at the Point of Sale or via the website www.ticketportal.sk, eventually via other websites using the Ticketportal System, because, pursuant to §7 (6) k) of the Act No. 102/2014 Coll. on the consumer protection, by the selling of the goods or providing services based on the distance contract, or on the contract concluded outside the business premises of the seller, the consumer may not withdraw the contract, subject of which is the provision of the services related to free time activities, and according to which is the seller obliged to provide such services in agreed time or agreed period, while the contract to purchase the Ticket for the event represents the contract, based on which is the seller, that is the Organizer, obliged to provide to the Ticket Owner free time services, that is the Event, in agreed time, respectively in the term of the Event taking place.
Refund of the paid Ticket to the Event is not possible, unless this GBTC stipulates otherwise. At the same time, it is not possible to claim the refund of the admission by the Ticket Owner in case of not using of the Ticket.
11.2. In case of purchase of the Ticket directly at the Point of Sale, it is not possible to withdraw from the contract and claim the admission refund. Refund of the paid Ticket to the Event is not possible, unless this GBTC stipulates otherwise. At the same time, it is not possible to claim the refund of the admission by the Ticket Owner in case of not using of the Ticket.
11.3. In case of loss or theft of Tickets, the Ticket Owner is obliged to report this incident to Ticketportal SK, s.r.o. as soon as possible. by sending an e-mail to help@ticketportal.sk or by sending a written post to the address Ticketportal SK, s.r.o., Kalinčiaková, 831 04 Bratislava. If the incident is reported to the police, it is obligatory also to submit to the Ticketportal SK, s.r.o. a police record. In case that the Ticket Owner can be verified (e.g. if the Ticket Owner made a booking and/or paid Tickets through his registration via the Internet at www.ticketportal.sk), Ticketportal SK, s.r.o. after consulting with the Organizer and their explicit approval, issues the Ticket to the Owner, upon completion of the affidavit and after paying a fee for issuing a
duplicate Ticket to the Ticket Owner in the amount specified in point 5.11. of this GBTC, new, replacement Ticket, alternatively confirmation that will entitle the Ticket Owner to enter the Event for which the Ticket has been lost/stolen.
11.4. In case of Damage to the Tickets, the Ticket Owner is obliged to report the incident as soon as possible to Ticketportal SK, s.r.o. by sending an e-mail to help@ticketportal.sk or by sending a postal mail to Ticketportal SK, s.r.o., Kalinčiaková, 831 04 Bratislava, and submitting the damaged Ticket (or any part of it) and an affidavit stating the manner of the damage. Ticketportal SK, s.r.o. after consulting the Organizer and expressly approving it, will issue the Ticket to the Owner after paying a fee for issuing a duplicate Ticket to the Ticket Owner in the amount specified in point 5.11. of this GBTC, a new, replacement Ticket which will entitle the Ticket Owner to enter the Event for which the Ticket was damaged.
11.1. In case, if the purchased Ticket contains the defects (i.e. there are not listed some data on the Ticket according to article 2 of these GBTC, eventually the Ticket contains incorrect data, the Ticket is issued for the other Event, as the Owner of the ticket had booked it for etc.), is the
Ticket Owner obligated to complain these defects without undue delay after the obtaining of the Ticket personally at the Point of Sale, where the Ticket was purchased (the standard ticket) or in the case the delivery of the Ticket by the delivery company (the standard ticket) or in the case of the HOMEticket by sending the e-mail message on the address reklamacie@ticketportal.sk (requests sent on different mail addresses will be not accepted as claims !) or by sending the written claim on the address Ticketportal SK, s.r.o., Kalinčiaková, 831 04 Bratislava. In the case of the claiming the defects of the standard ticket is necessary to submit this Ticket (the original) to the Ticketportal SK, Ltd. (personally or by the mail posting with the claim). We recommend to Ticket Owner to check the consignment immediately after delivery in the presence of the delivery agent. If a defect is found and / or if the consignment is incomplete, the delivery agent is obliged to allow the Ticket Owner to make a record of the extent and nature of the defect, which should be verified by signature of delivery agent afterwards. If the shipment is not complete, or if it has a manifest error in the sense of art. 13.1 of these GBTC, which the Ticket Owner could have identified by check on receive of the shipment and which he did not immediately notify to Ticketportal SK, s.r.o, later complaints of this kind will be accepted only if the Ticket Owner demonstrates that the defects existed already at the time of receiveing by the Ticket Owner or if the ticket data does not match the details of the Ticket Owner´s order. Please note that claims regarding to Ticketportal SK, s.r.o. may relate only to errors and deficiencies of the Ticket itself and its content or its delivery, not to the Event to which the Ticket relates, and claims for fulfillment (eg entrance to Events) which are or should be provided to the Ticket Owner on the basis of the submitted Ticket, is necessary to apply directly to the Organizer of the Event, with which the Ticket Owner is in a legal relationship (point 4.1 of the GTC).
11.2. In the case of the claiming the defects of the Ticket at the Point of Sale will the claim be settled without delay by the clerk of the Point of Sale and the alternate solution (e. g. the issue of the new Ticket) will be offered to the Ticket Owner.
11.3. In the case of the claiming the defects of the Ticket by the e-mail or by the post the Ticketportal SK, Ltd. sends in the period of 3 workdays from the receiving the claim (including the original of the Ticket, if it is the standard Ticket) to the Ticket Owner in the same form (by the e-mail or by the post) the confirmation of claim receipt and depending on the date of the Event suggests to the Ticket Owner the way of the elimination of the Ticket defects (sends a
new Ticket /the standard ticket, electronic ticket/, enables to the Owner of the Ticket to printout a new Ticket /HOMEticket/, sends the list of the Points of Sale, where it will be possible to collect personally a new Ticket etc.). The claiming the defects will be rejected after the realization of the Event, eventually after cancellation of the Event.
11.4. In case of a claim of other facts by email or postal service, Ticketportal SK, Ltd. will send a statement to the ticket owner within 3 working days of receiving of the claim (including original ticket, if it is a standard ticket). Confirmation of claim receipt will be sent to the Ticket Owner in the same form (e-mail or by postal service) as a received claim. The claim will be processed within the statutory period.
11.5. If the consumer is not satisfied with the Ticketportal SK, Ltd. handling of his complaint or if he believes that the Ticketportal SK, Ltd. has breached his rights, he has the opportunity to contact the Ticketportal SK, Ltd. for a rectification. If Ticketportal SK, Ltd. dismisses or fails to respond to a request for correction within 30 days from the date of receiving it, the consumer has the right to file a petition for an alternative dispute resolution according to § 12 of Act No. 391/2015 Coll. about an alternative customer dispute resolution and about the changes and amendments to some laws. The competent entity for an alternative customer dispute resolution with the seller Ticketportal SK, s.r.o. is Slovak Trade Inspection, Bajkalská 21/A, P. O. BOX č. 5, 820 07 Bratislava, www.soi.sk or other relevant legally authorized entity registered in the List of Alternative Dispute Resolution Entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk ); The consumer has the right to choose which of those alternative dispute resolution entities to address.
11.6. The consumer can use the on-line dispute resolution platform to submit a proposal for an alternative dispute resolution, available at http://ec.europa.eu/consumers/odr/.

12. REFUND OF THE ADMISSION
12.1. In case of a change or cancellation of the Event, the Ticket Owner is obliged to inquire about the method, location and time of refund of the admission at www.tickeportal.sk, in the "Changes and Cancellations" section. If, according to the notification, the admission will be refunded via Ticketportal SK, Ltd, , will the notification on this, that the Ticketportal SK, Ltd is authorizes by the Organizer to admission refund in the notification on the website www.ticketportal.sk , in the "Changes and Cancellations" section. In such case, the Ticket
Owner will send the request for return of the admission form (i) by e-mail to reklamacie@ticketportal.sk (requests sent to another e-mail address will not be considered as refund requests) (ii) or mail to Ticketportal SK, s.r.o., Kalinčiaková, 831 04 Bratislava. By filling
(iii) the „Refund request“ form and adding the neccessary documents displayed on the screen to it, the owner can then choose from available possibilities of money refund and send the request by clicking / pressing the respective button. The above mentioned form of Refund request is available to the owners of tickets who are registered at the website www.ticketportal.sk (article 7, General Terms and Conditions) if the e-mail address of the owner of tickets is the same as the one he/she used for purchasing the tickets he/she wants to refund. For a refund request, if the payment has been made via the Internet, it is necessary to provide the relevant proof of this charge (Payment Details), Tickets, and the account number for which you request payment for the cancelled / changed Event to be paid. If the client chooses the type of the HOMEticket, MOBILticket or, he / she will provide an affidavit that he / she did not use the Ticket to duplicate or otherwise use the Ticket and only claim the Ticket price once. In case that money is collected by another person as the Ticket Owner, it is necessary to submit to Ticketportal SK, Ltd. a written authorization from the Ticket Owner for receipt of the financial funds. If, according to the announcement, the admission is refunded directly by the Organizer, (the Ticketportal SK, Ltd. Is not empowered to admission refund) the Ticket Owner will send a return request directly to the address of the Organizer specified in the notice.

On the basis of a court decision (case law) in a dispute between the buyer and the seller regarding the (non-)acceptance of damaged (defective) goods, it must be absolutely clear from the text of the terms and conditions that the obligation to draw up a Damage Report applies to the courier as the seller's representative and not to the buyer. Otherwise, the SOI would assess this as imposing an obligation without a legal basis.

12.2. Ticketportal SK, Ltd. is not responsible for the Organizer or for the Event, a contractual relationship (in relation to a specific Event) is concluded between the Organizer and the Ticket Owner, who is required to comply with the Operations Rules, the Organizer's instructions and the Organizer's instructions. In the event of a cancellation / change of the Event, the Ticket Owner shall not be entitled to a refund for services associated with the delivery of tickets, such as postage and packing, etc.
12.3. Compensation for other expenses (transport to the venue, accommodation, archiving fee, ticket insurance, food, ticket delivery, etc.) is not provided.
12.4. Sending a refund request does not constitute a claim within the meaning of paragraph 13 (Caim Guidelines) of this GBTC.
12.5 Special terms for refund of the prices of the Tickets related to the emergency situation or other levels of state of emergency declared in relation to the COVID-19 sickness:
Rights of the Ticket Owners related to the Events, which did not take place or will not take place because of prohibition of events related to the COVID-19 sickness during an emergency situation or other levels of state of emergency declared in relation to the COVID-19 sickness (hereinafter as the "Crisis Situation") or after their termination till the term stipulated by the law (whole time period ov the Crisis Situation hereinafter as the "Crisis Period"), are specially regulated according to the §8b to §8e of the Act No. 96/1991 Coll. On Public Cultural Events as amended (hereinafter as the "Act on the Public Cultural Events"). Rules of these GBTC, which contradict the §8b of the Act on the Public Cultural Events, shall not apply to the Events, which did not take place in the Crisis Period because of the Crisis Situation, unless otherwise is stipulated below. Rights of the Ticket Owners related to the Events, which did not take place in the Crisis Period because of the Crisis Situation, are specially regulated in this clause 14.5 of the GBTC and its subsections as follows:

A. Conditions for the period from 10th of March 2020 to 31st of December 2020:
12.5.1 If the Event did not take place in the Crisis Period from 10th of March 2020 to 31st of December 2020 because of the Crisis Situation the Organizer is entitled to
(a) extend the validity of the Ticket, if this Event takes place in an alternative date by December 21, 2021 or
(b) offer the voucher to the Ticket Owner which value corresponds to the price of the Ticket with possibility of choice of the other Organizer's event or other subject cooperating with the Organizer, whereas validity of the voucher will be at least till December 31, 2021, or
(c) refund the price of the Ticket within thirteen (13) months from non-performance of this Event, if the Ticket Owner within the time limit set by the Organizer (i) has refused an extension stipulated under the subsection (a) of this clause and at the same time has not accepted the offer under the subsection (b) of this clause and/or (ii) has laid a claim for Ticket's price refund from the Organizer.
If the Event takes place in the alternative date and the Ticket Owner has agreed with extension of the Ticket's validity under the clause 14.5.1 (a) of the GBTC but not with the specified alternative date of the Event, the Organizer may offer the voucher under the clause 14.5.1 (b) of the GBTC instead of the Ticket, if it is possible and the Ticket Owner agrees with such solution. The Organizer shall refund the price of the Ticket to the Ticket Owner within the time period stipulated in the clause 14.5.1 (c) of these GBTC, which has agreed with an extension of the Ticket's validity but has not agreed with alternative date of the Event and at the same time has not agreed with the offer of the voucher under the clause 14.5.1 (b) of the GBTC or has not expressed any opinion to this choice.
12.5.2 The Ticket Owner is obliged to make a choice between rights stipulated in clause 14.5.1 of the GBTC within the time period set by the Organizer. If the Ticket Owner does not make a choice within the set time period at all, and the Event takes place in the alternative date, and the Ticket Owner does not express his disagreement with such alternative date under the clause 12.5.2 of these GBTC, the validity of the Ticket shall be automatically extended without possibility of additional making of choices according to the clause 14.5.2 of the GBTC. The clause 14.5.4 of the GBTC shall apply in other cases.
12.5.3 If the Event does not take place either in the alternative date the Organizer may offer voucher according to the clause 14.5.1 (b) of the GBTC to the Ticket Owner. The Organizer is obliged to refund the price of the Ticket within the period of time set in the clause 14.5.1 (c) of the GBTC to the Ticket Owner, which has not agreed with the offer of the voucher according to the previous sentence.
B. Conditions for the period from 1st of January 2021 to 31st of December 2021:
12.5.4 If the Event due to the Crisis Situation in the Crisis Period did not take place in the period from 1st of January 2021 to 30th of June 2021, the Organizer is entitled
(a) extend the validity of the Ticket if the Event takes place within an alternative date till 30 June 2022, or

(b) offer the Ticket Owner a voucher in the value of the Ticket price with the option to choose another event of the Organizer or another person cooperating with the Organizer valid until at least June 30, 2022, or

(c) refund the Ticket price within thirteen (13) months from the non-taken place event of this Event, if the Ticket Owner within the time limit set by the Organizer (i) has refused an extension under (a) and has not accepted the offer under (b) and / or (ii) claimed from the Organizer a refund of the Ticket price.
In the case that the Event takes place on an alternate date, and the Ticket Owner agrees to extend the validity of the Ticket pursuant to clause 14.5.4 letter (a) of these GBTC, but not with a specified alternate date of the Event, the Organizer may offer the Ticket Owner a voucher pursuant to clause 14.5. 4 letters (b) of these GBTC, if possible and the Ticket Owner agrees. The Organizer is obliged to return the price of the Ticket to the Ticket Owenr who has agreed to extend the validity of the Ticket but did not agree with the alternate date of the Event and at the same time did not agree to the offer of the voucher according to point 14.5.4 letter b) of these GBTC in period according to clause 14.5.4 letter (c) of these GBTC.
12.5.5 The Ticket Owner is obliged to make a choice between the claims specified in clause 12.5.4 of these GBTC within the term or period set by the Organizer. In the case that the Ticket Owner does not make a choice of entitlement at all within the specified period (period), the Event will take place on an alternative date, and the Ticket Owner does not express his disagreement with this alternative date according to clause 14.5.5 of these GBTC, the Ticket will be automatically extended without the possibility additional execution of options according to clause 14.5.4 of these GBTC. In other cases the procedure will be in accordance with clause 12.5.5 of these GBTC.
12.5.6 In the case that the Event does not take place even in the alternative date, the Organizer may offer the Ticket Owner a voucher according to point 14.5.4 letter (b) of these GBTC. To the Ticket Owner who did not agree with the offer of the voucher according to the previous sentence, the Organizer is obliged to return the price of the Ticket within the period according to point 14.5.4 letter (c) of these GBTC.
C. Conditions for the period from 1st of January 2021 to 31st of December 2021:
12.5.7 If the Event due to the Crisis Situation in the Crisis Period did not take place in the period from 1st of January 2022 to 31st of December 2022, the Organizer is entitled
(a) extend the validity of the Ticket if the Event takes place within an alternative date till 31 of December 2023, or

(b) offer the Ticket Owner a voucher in the value of the Ticket price with the option to choose another event of the Organizer or another person cooperating with the Organizer valid until at least 31st of December 2022, or

(c) refund the Ticket price within thirteen (13) months from the non-taken place event of this Event, if the Ticket Owner within the time limit set by the Organizer (i) has
refused an extension under (a) and has not accepted the offer under (b) and / or (ii) claimed from the Organizer a refund of the Ticket price.
In the case that the Event takes place on an alternate date, and the Ticket Owner agrees to extend the validity of the Ticket pursuant to clause 13.5.7 letter (a) of these GBTC, but not with a specified alternate date of the Event, the Organizer may offer the Ticket Owner a voucher pursuant to clause 13.5.7 letter (b) of these GBTC, if possible and the Ticket Owner agrees. The Organizer is obliged to return the price of the Ticket to the Ticket Owenr who has agreed to extend the validity of the Ticket but did not agree with the alternate date of the Event and at the same time did not agree to the offer of the voucher according to point 13.5.7 letter b) of these GBTC in period according to clause 13.5.7 letter (c) of these GBTC.
13.5.8 The Ticket Owner is obliged to make a choice between the claims specified in clause 13.5.7 of these GBTC within the term or period set by the Organizer. In the case that the Ticket Owner does not make a choice of entitlement at all within the specified period (period), the Event will take place on an alternative date, and the Ticket Owner does not express his disagreement with this alternative date according to clause 14.5.8 of these GBTC, the Ticket will be automatically extended without the possibility additional execution of options according to clause 14.5.7 of these GBTC. In other cases the procedure will be in accordance with clause 13.5.8 of these GBTC.
13.5.9 In the case that the Event does not take place even in the alternative date, the Organizer may offer the Ticket Owner a voucher according to point 14.5.7 letter (b) of these GBTC. To the Ticket Owner who did not agree with the offer of the voucher according to the previous sentence, the Organizer is obliged to return the price of the Ticket within the period according to point 14.5.7 letter (c) of these GBTC.

D. Common terms related to the Crisis Situation:
13.5.10 Extension of the Tickets' validity and alternative dates of the Events, which could not take place in the Crisis Period because of the Crisis Situation, shall be published via the website www.ticketportal.sk. Ticket Owners shall be notified about alternative date of the Event via email or via website www.ticketportal.sk together with notification on the extension of the validity of the Tickets, and, in other cases, the alternative date of the Event shall be published sixty (60) before the alternative date of the Event at the latest.
13.5.11 The Organizer shall refund the Ticket's price to the Ticket Owner within the time period stipulated by the law if the Ticket Owner notifies the Organizer about data necessary for reimbursement of the Ticket's price (name and surname, bank account number, postal address of the Ticket Owner) in writing.
13.5.12 Prohibition of the Event in connection with the COVID-19 disease also includes any restriction of the Event in connection with the COVID-19 disease, in particular restriction of the number of participants in the Event or other preventive measures, which make holding of the Event difficult. The provisions of §8a to §8e of the Act on Public Cultural Events and Section 14.5 of these GBTC shall also apply to cases in which the Event did not take place because it was cancelled by the Organizer for precautionary reasons.
14. Protection of personal data and privacy

14.1. Ticketportal SK, s.r.o.,. as the operator of the website www.ticketportal.sk and the Ticketportal System, processes the personal data of natural persons - website users/interested in the Event and/or Ticketholders (hereinafter referred to as "data subjects") as a controller within the meaning of Article 4(7) of the General Data Protection Regulation (hereinafter referred to as "GDPR").

14.2. In order to be able to use the services of Ticketportal SK, s.r.o., i.e. to make a reservation and/or purchase a Ticket for the Event via the Ticketportal System on the website www.ticketportal.sk, including related actions (delivery of Tickets by a transport company/courier, processing of a claim, refund of the entrance fee, etc.), the interested party must provide Ticketportal SK, s.r.o. with his/her personal data, to the extent of the selected/requested services. Without the provision of such personal data, Ticketportal SK, s.r.o. cannot provide the services of the Ticketportal System to the Event Candidate and/or the Ticket Holder (e.g. Without providing an e-mail address, it is not possible to make a reservation of a Ticket, without providing an account number, it is not possible to refund the Ticket Holder for a cancelled Event, without an address it is not possible to send tickets by a transport company, etc.). The purpose of processing the personal data of the data subjects is therefore the fulfilment of legal and contractual obligations under the Purchase Contract, the operation of the Ticketportal System and the use of its services. The legal basis is the fulfilment of contractual and legal obligations of Ticketportal SK, s.r.o. in relation to the data subject, and, where applicable, the legitimate interest to assert claims, if Ticketportal SK, s.r.o. arises such claims from the relationship with the data subject.

14.3 In addition , Ticketportal SK, s.r.o. processes the personal data of the data subjects on the basis of its legitimate interest. The legitimate interest of Ticketportal SK, s.r.o. is to increase the use of the Ticketportal System, i.e. to support the mediated sale of Tickets for Events to users of the www.ticketportal.sk website.

14.4.Ticketportal SK, s.r.o. personal data of the data subjects in the following scope: e-mail address, name and surname, delivery address / billing address, telephone number, information about the order (name of the Event, price of the Ticket, booking number, date of payment, VS, type of Ticket, seat in the auditorium), information about the Benefit Voucher (if it was used to purchase the Ticket), account number, or. payment detail (if the Event was cancelled and the ticket refunded via Ticketportal SK, s.r.o.), online identifiers (cookies, FB pixel codes, Google Adwords codes).

14.4 Where the e-mail address of the data subject has been obtained in connection with the sale of goods and services to the data subject and in accordance with the law, within the meaning of the regulations governing electronic communications, the data subject shall be deemed to have given his or her prior consent to the sending of marketing offers relating to the same or similar goods and services by electronic mail. Ticketportal SK, s.r.o. provides the possibility to easily and free of charge, at any time, to refuse such use of the data subject's e-mail address at the time of obtaining it and for each message received, unless the data subject has previously refused such use.

14.5. If the Event Organisers entrust Ticketportal SK, s.r.o. as an intermediary to process the personal data of those interested in the Event in connection with the sale of Tickets for the Event, this information (including the identity of the Organiser as the controller and the scope of the personal data processed) will be included in the description of the Event in question.

14.6. Ticketportal SK, s.r.o. has appointed a responsible person to ensure the processing of personal data of data subjects in a correct, lawful and transparent manner, who can be contacted by e-mail at zodpovednaosoba@ticketportal.sk or by post at Ticketportal SK, s.r.o., Responsible person, Ticketportal SK, s.r.o., Kalinčiaková, 831 04 Bratislava. The Buyer can check and change the personal data provided at any time by logging into his/her registration on the website www.ticketportal.sk in the "Settings" section. The deletion of the registration must be requested by sending a request to zodpovednaosoba@ticketportal.sk.

14.7. Other rules and conditions for the processing of personal data, their protection as well as the protection of privacy are regulated in the General Data Protection Policy, the Privacy Policy for Marketing Activities and the Cookie Policy, which are published on our website https://www.ticketportal.sk/Article/18230. This Article 14 is in addition to the rules mentioned in the previous sentence.

15. Final provisions

15.1. Before submitting an order, the Event Interested Party will be asked to confirm by ticking the box that he/she has read these GTC, has read them, understands their content and agrees to them in their entirety.

15.2. If the contract is concluded via the website www.ticketportal.sk, the contract is concluded by the consent of the person interested in the Event by confirming the designated field marked "I agree to purchase a ticket under the above conditions with the obligation to pay", by which he/she agrees to all the previously displayed data, in particular the place and time of the Event, the price of the Ticket, the method of payment and receipt of the Ticket, or other additional services. However, the entitlement to the Ticket shall only arise upon payment of the Admission Fee. The contract is concluded in Slovak language.

15.3 These GTC become effective 09.03.2023.

SUPERVISORY AUTHORITY:
Slovak Trade Inspection
Bajkalská 21/A, P. O. BOX No. 5, 820 07 Bratislava
Supervision Department




English version of the contract has only informative character, in case of any uncertainty regarding the interpretation of its text, the Slovak version prevails.