Dear Customers,
We would like to inform you that Company RV s.r.o., with its registered office at Hollého 12, 949 01 Nitra, Company ID No.: 55 817 394 (hereinafter referred to as the “Organizer”), which is the organizer of the event RUBICON FESTIVAL 2025 (hereinafter referred to as the “Event”), originally scheduled to take place from July 18 to July 20, 2025 in Záhorská Bystrica, Bratislava, has requested Ticketportal SK, s.r.o., with its registered office at Kalinčiakova 33, 831 04 Bratislava, Company ID No.: 35 850 698 (hereinafter referred to as “Ticketportal”), to deliver to you, on its behalf, the following message concerning the Event and the handling of your ticket refund claims. The Organizer’s message, in its original wording, is provided below.
Ticketportal is sending the Organizer’s message on its behalf and for its account, based on its instruction. Ticketportal will be responsible, on behalf of and for the account of the Organizer, for receiving refund requests submitted by customers; however, Ticketportal will no longer process or pay out the refunds itself. Requests received to an email address other than the one specified in the press release will not be accepted. We also wish to emphasize that further steps in this matter depend solely on the decisions and actions of the Organizer, over which Ticketportal has no influence.
Sincerely,
Ticketportal SK, s.r.o.
"Dear Fans,
As of today, August 11, 2025, we are launching the refund process for the canceled Rubicon Festival.
How to request a refund:
Please send your request to the email address: rubicon@ticketportal.sk. Ticketportal SK, s.r.o. will collect the refund requests, while the refunds themselves will be processed and paid out directly by us.
Refund request details:
Your request should include the full name of the ticket purchaser, address, variable order symbol and the bank account number (IBAN) to which the refund should be sent. We will accept refund requests until August 18, 2025, 12:00 noon. Refund payments will then be made progressively after this date.
Important:
All tickets for which we do not receive a refund request by this deadline will be automatically exchanged for tickets to a separate Ye concert in Prague.
Update on the Ye event:
The artist’s performance in the Czech Republic is confirmed. The organization of the concert will be taken over by a new organizer, who is currently finalizing details regarding the venue and exact date. We are working closely with them on the event preparations and will bring you all the information in the coming days.
Thank you for giving us the time and space to manage this situation. We believe that the new organizer, in cooperation with our team, will prepare an event that will deliver a unique cultural experience.
With respect,
Hugo & the Rubicon Festival Team
Hugo Varga
CEO | Project Management"