On behalf of the event organizer, we as a sales intermediary want to inform you that event HAUSER - REBEL WITH A CELLO, which was supposed to take place on 24.7.2024 at 20:00 h. in Amfiteáteri Nitra, is CHANGED! Event will take place on unchanged date in different location: TIPOS Aréna - Zimný štadión Ondreja Nepelu, Bratislava.
Purchased tickets remain valid.
All purchased tickets will be changed to a specific type of seats as follows:
- Tickets that were purchased for the standing - will be changed to front row seating
- Silver free seating tickets - will be changed to seating in sectors A1, A2, A3, A4, A5, A9, A10, A11, A12 - in the same price category. Tickets purchased in one order are placed next to each other.
-Tickets purchased for seating in the red zone - will be changed to specific seats in sectors B1 and B12 at no extra charge, despite the higher price of seating than the original purchase price
Clients who are not satisfied with the change can return the tickets until 30.4.2024 at the latest as follows:
Clients who have purchased tickets at the point of sale (even if already cancelled) may return them exclusively by post no later than 30.4.2024 to Ticketportal SK, s.r.o., Kalinčiakova 33, 831 04 Bratislava.
The request must be accompanied by the original purchased ticket, IBAN and e-mail address.
Tickets paid at point of sale by Benefit voucher must be send to the address: Ticketportal SK, s.r.o., Kalinčiakova 33, 831 04 Bratislava until 30.4.2024.
In case client bought the tickets via website he/she can request the money refund until 30.4.2024 the latest by the following steps:
Common conditions for a money refund request: The fastest possibility to return the tickets can be requested through a registered account at www.ticketportal.sk, where the client has to fill all the neccessary data in the section ``My Account`` - ``My Orders``.
In case that client bought the tickets without registration we recommend to finnish the registration at www.ticketportal.sk where the client can activate his/her account with the e-mail used for the purchase. If the tickets were sent by courier, it is necessary to deliver them to Ticketportal SK s.r.o., Kalinčiakova 33, 831 04 Bratislava until 30.4.2024.
Special conditions for money refund request based on a payment method:
► if the payment was transfered via CARDPAY (card payment): Finance for tickets are refunded directly to the card from which the ticket payment was made.
► if the payment was transfered via internet banking: Finance for tickets will be refunded to the bank account provided by the client in the ``Refund request form`` in the ``Returning finance method`` section.
► if the payment was transfered via Benefit Plus, Edenred or Callio card: After the request will be processed Benefit/Edenred/Callio points will be also returned to the account of the client.
► if the payment was transfered via Ticketportal Gift voucher, or another type of voucher that can be used to purchase tickets in the Ticketportal SK (additional payment by card): finance will be transfered to the bank account provided by the client in the ``Returning finance method`` section of the ``Refund request form``.
Finance will be refunded to you within the legal deadline of sending the refund through your account.
NOTICE FROM THE PROMOTER:
Important Update: Venue Change for HAUSER's "The Rebel with a Cello" Concert
Dear Valued Ticket Holders,
As a concert promotion company, our mission is to deliver unforgettable musical experiences. Today, we have an important update regarding the eagerly awaited concert of the world's renowned cellist, HAUSER, part of his first solo tour "The Rebel with a Cello."
To ensure the best possible experience for our audience, we have decided to move the concert from the open-air stage in Nitra to the prestigious TIPOS Arena in Bratislava. This decision is driven by our commitment to provide unparalleled technical support, maximum spectator comfort, and a guarantee that the concert will proceed smoothly, regardless of weather conditions.
Your tickets for the Nitra venue remain valid for the new location without any additional action required on your part. For those who purchased tickets online, Ticketportal, our trusted vendor, will reach out to you directly with details about the venue change.
We understand that this update may prompt questions. Please rest assured that our team is on standby to assist with any inquiries you may have. Your satisfaction and concert experience are our top priorities.
We deeply appreciate your understanding and flexibility. The move to TIPOS Arena is a step towards ensuring that HAUSER's "The Rebel with a Cello" concert in Slovakia is a memorable event for everyone involved.
Thank you for your continued support. We eagerly look forward to welcoming you to what promises to be a spectacular performance by HAUSER.
More information:
PRESS RELEASES
EVENT ALTERATIONS
We are very sorry for the inconvenience caused. Thank you for understanding.